Account Cancellation

Overview

The Account Cancellation process in ACT 3 AI allows you to permanently close your account, stop billing, and remove access to projects and services. Before canceling, ensure you have downloaded all necessary scripts, video exports, or documentation, since data may be deleted and cannot be recovered.

How to Cancel Your Account

1. Log in to your ACT 3 AI account.
2. Go to **Settings → Subscription & Billing**.
3. Select **Cancel Account**.
4. Review the confirmation prompt (this will include data deletion and billing notices).
5. Confirm by clicking **Permanently Cancel Account**.
6. You will receive a confirmation email once cancellation is complete.

Important Notes

• Billing:

If you cancel mid-billing cycle, your account remains active until the end of the current paid period.

Unused credits are forfeited at cancellation.

• Projects & Data:

All projects, scenes, digital actors, and rendered outputs will be permanently deleted.

Make sure to export your content before canceling.

• Reactivation:

To return later, you’ll need to create a new account and subscription plan.

Alternatives to Cancellation

• Downgrade or change your Subscription Plan instead of canceling.
• Pause your subscription if you plan to return later.
• Remove team members under Organization Management instead of deleting your whole account.

Support

If you encounter any issues or have questions about cancellation:

• Visit FAQ → “Billing & Accounts” section.
• Contact ACT 3 AI Support directly.
• Check Billing Model for refund and credit policies.

See Also

• Billing Model
• Credit System
• Subscription Plan
• Documentation Hub