Account Cancellation: Difference between revisions
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(Created page with "= Target Customer = '''Topic:''' Target_Customer '''Title:''' Target Customer == 1. Overview == The ACT 3 platform is designed for a wide range of creative professionals and organizations involved in video production. It empowers users to move from idea to final output with AI-assisted tools and cloud-based workflows. The target customer profile spans individual creators to enterprise teams. == 2. Primary Customer Segments == === 2.1 Independent Creators === * Film...") |
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= | = Account Cancellation = | ||
''' | == Overview == | ||
The '''Account Cancellation''' process in [[ACT3AI|ACT 3 AI]] allows you to permanently close your account, stop billing, and remove access to projects and services. | |||
Before canceling, ensure you have downloaded all necessary [[Export_Script|scripts]], [[Build_Video|video exports]], or [[Documentation|documentation]], since data may be deleted and cannot be recovered. | |||
== | == How to Cancel Your Account == | ||
# Log in to your ACT 3 AI account. | |||
# Go to **Settings → [[Subscription_Plan|Subscription & Billing]]**. | |||
# Select **Cancel Account**. | |||
# Review the confirmation prompt (this will include data deletion and billing notices). | |||
# Confirm by clicking **Permanently Cancel Account**. | |||
# You will receive a confirmation email once cancellation is complete. | |||
== | == Important Notes == | ||
* '''Billing:''' | |||
: If you cancel mid-billing cycle, your account remains active until the end of the current paid period. | |||
: Unused [[Credit_System|credits]] are forfeited at cancellation. | |||
* '''Projects & Data:''' | |||
: All projects, [[Scenes|scenes]], [[Digital_Actors|digital actors]], and [[Render_Queue|rendered outputs]] will be permanently deleted. | |||
: Make sure to [[Export_Script|export]] your content before canceling. | |||
* '''Reactivation:''' | |||
: To return later, you’ll need to create a new account and subscription plan. | |||
== | == Alternatives to Cancellation == | ||
* | * Downgrade or change your [[Subscription_Plan|Subscription Plan]] instead of canceling. | ||
* | * Pause your subscription if you plan to return later. | ||
* | * Remove team members under [[Organization|Organization Management]] instead of deleting your whole account. | ||
== | == Support == | ||
* | If you encounter any issues or have questions about cancellation: | ||
* | * Visit [[FAQ|FAQ]] → “Billing & Accounts” section. | ||
* | * Contact [https://act3ai.com/contact ACT 3 AI Support] directly. | ||
* Check [[Billing_Model|Billing Model]] for refund and credit policies. | |||
== | == See Also == | ||
* | * [[Billing_Model|Billing Model]] | ||
* | * [[Credit_System|Credit System]] | ||
* | * [[Subscription_Plan|Subscription Plan]] | ||
* [[Documentation|Documentation Hub]] | |||
[[Category:ACT 3 AI Platform]] | |||
[[Category:Guides]] | |||
Revision as of 04:24, 27 August 2025
Account Cancellation
Overview
The Account Cancellation process in ACT 3 AI allows you to permanently close your account, stop billing, and remove access to projects and services. Before canceling, ensure you have downloaded all necessary scripts, video exports, or documentation, since data may be deleted and cannot be recovered.
How to Cancel Your Account
- Log in to your ACT 3 AI account.
- Go to **Settings → Subscription & Billing**.
- Select **Cancel Account**.
- Review the confirmation prompt (this will include data deletion and billing notices).
- Confirm by clicking **Permanently Cancel Account**.
- You will receive a confirmation email once cancellation is complete.
Important Notes
- Billing:
- If you cancel mid-billing cycle, your account remains active until the end of the current paid period.
- Unused credits are forfeited at cancellation.
- Projects & Data:
- All projects, scenes, digital actors, and rendered outputs will be permanently deleted.
- Make sure to export your content before canceling.
- Reactivation:
- To return later, you’ll need to create a new account and subscription plan.
Alternatives to Cancellation
- Downgrade or change your Subscription Plan instead of canceling.
- Pause your subscription if you plan to return later.
- Remove team members under Organization Management instead of deleting your whole account.
Support
If you encounter any issues or have questions about cancellation:
- Visit FAQ → “Billing & Accounts” section.
- Contact ACT 3 AI Support directly.
- Check Billing Model for refund and credit policies.